Cancellation and Refunds

Cancellation Policy

Lexnex believes in helping its customers as far as possible,  and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the operational team and Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.
• There is no cancellation of orders placed under the Same day delivery category.
• No cancellations are entertained for those products/services that the Lexnex marketing team has obtained on special discounts and offers on occasion of Foundation Day. These are limited occasion offers and therefore cancellations are not possible.

Refund Policy

We strive to ensure that the services you avail through our website are to your full satisfaction, and are the best in the Industry at extremely reasonable and affordable rates.

However, there may arise situations when you desire a refund. Firstly, when you pay for the services but later on decide that you do not wish to avail them. Secondly, when there is a delay in the services offered from our side, beyond the time frame we have intimated to you, due to human error i.e., factors for which we are solely responsible. Thirdly, although we highly doubt it, you might find our services unsatisfactory. In all three situations, kindly send in an e-mail to on the Ticket that has been created in your name, marking a copy to contact@lexnex.in We would like to clarify that only refunds of the professional fees component of the charges paid by you shall be considered for a refund.

Upon receiving your mail, the Senior Management at Lexnex shall decide on whether your request for a refund should be processed, contingent on the reasons for such a request. Please note that we reserve the right to take the final and binding decision with regard to requests for refund.

Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government of India, the respective State Governments, Our affiliates or elsewhere, acts of war, acts of God, earthquake, riot, sabotage, labour shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays.

If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFS code of the branch in question. Kindly note that it will take us a minimum of about 48-72 working hours from the receipt of all such information to process the refund and initiate the transfer.

We reiterate once again that only the professional fees paid for our services shall be refunded, subject to the discretion of the Senior Management at lexnex.in

We assure you that we are continuously working to improve our services and are we are welcome to any suggestions from your end. For any other queries please contact out customer service desk at lexnex.in

We appreciate your interest and support and we welcome you to our community!

Grievance Officer

In accordance with Consumer Protection (E-Commerce)Rules, 2020 and Companies (Incorporation) Rules, 2014 and rules made there under, the name and contact details of the Grievance Officer are: Partha Pratim Ray (E-mail: managing.director@lexnex.in)

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

LEXNEX ADVOCATES & SOLICITORS (OPC) PRIVATE LIMITED
Astra Towers Industrial Park
North Block, Unit No 509
5^th Floor, Newtown , Action Area IIC
New Town , Kolkata-700161
Email:- contact@lexnex.in
Phone:- 8981004041